Returns policy

We work together with each client in a close 1-2-1 relationship so that we create a hat for the customer to fall in love with. If you are not 100% satisfied with your hat, we are happy to discuss any desired changes to make it right for you.

Ready to wear hats can only be returned in perfect condition and not if they have been worn.

We accept returns in absolutely perfect, unworn condition within 14 days of shipment - with all shipping costs, additional duties or taxes the responsibility of the buyer. 

If your return is not accepted you will be notified and it will be returned back to you.